Salesforce introduced Koa Decisions on November 6, 2026, a decision model built from Google’s open-weight Gemma that accepts text, images, and audio. The company plans to expand the technology beyond Agentforce request routing into Salesforce workflows and developer tools. Koa Decisions is the next version of HyperClassifier. It reads a request and a user-defined list of categories, then returns a selection, a yes-or-no decision, or a score in one step. Salesforce describes that operation as…